CWP architectural Inc. owns the TIMBERWALL brand and operates the website www.timberwall.co. The present contract constitutes a legal agreement between yourself (the “Buyer”) and CWP architectural Inc. on the www.timberwall.co website (the “Internet Site”).
- USAGE PROFILE
By using the website www.timberwall.co, you accept responsibility for all transactions made in your account. Should the confidentiality of this information be compromised, please notify our service as soon as possible in order to avoid any fraudulent use of your account. CWP architectural Inc. will not be held liable for any loss or damage arising from failure to comply with security measures described in this section.
- REFUND AND EXCHANGE
TIMBERWALL products provided by CWP architectural Inc. are new and guaranteed to be free of any defect. We cannot, however, guarantee that product descriptions, product images or any other piece of content contained on this website are accurate, complete, up-to-date and free of error.
If, upon reception, a product is discovered to be damaged or does not correspond to the product that was ordered, CWP architectural Inc. will exchange or refund it on the condition that the product is returned in its original packaging, accompanied by the delivery slip and a copy of the bill, within 10 days following the delivery date.
If, for another reason, a customer wishes to return the product, three options are available to them: 1) exchange the product for another, 2) obtain a credit note or 3) request a refund. The return must be made in the time period mentioned above. Products that are not defective must be returned in their original packaging accompanied by the delivery slip as well as a copy of the bill. A restocking fee equal to 15% to 50% of the refunded merchandise may apply depending on the condition of the products. CWP architectural Inc. does not cover the shipping fees for returned items. Customers wishing to return an item must contact a member of CWP architectural Inc. customer services prior to shipping at 1-877-243-6103. If the terms of return are respected by the customer, the customer services member will create an authorization number. To be accepted, all returned merchandise must be accompanied by an authorization number.
For all other requests related to an exchange or return that is not covered by this policy, please contact CWP architectural Inc. customer service at 1-877-243-6103 or at [email protected]
Our prices are subject to market fluctuations and to change without notice.
Catalogue prices do not include sales taxes. They will be added separately on your bill.
All orders are payable in Canadian dollars.
CWP architectural Inc. calculates taxes based on the delivery address associated with the order.
Online orders www.timberwall.co are processed by trusted partner PIVOTAL.
Telephone, email, fax and mail orders must be settled by VISA or MASTERCARD credit card.
The bill is payable in full in a single payment at the time of ordering.
Allow 4 to 5 business days for deliveries in Quebec or Ontario (5 to 8 days for the rest of Canada) when products are in stock in our warehouse. CWP architectural Inc. cannot be held liable for any delay in delivery due to inventory shortages or the shipper’s inability to deliver on time.
For deliveries outside of Canada, please get in touch with our customer service at 1-877-243-6103 or by email at [email protected]
General shipping conditions
All transactions charged to a credit card or an institutional account must be over $25.00
For further information, contact our customer service at 1-877-243-6103 or by email at [email protected]
- LIMITATION OF LIABILITY
The website (www.timberwall.co) and its content is provided “as is,” without any implicit or explicit guarantee. While CWP architectural Inc. may undertake every possible measure to ensure www.timberwall.co is error-free, CWP architectural Inc. accepts no responsibility (subject to all applicable laws to the contrary in the province of Quebec) with respect to the use, downloading, validity, accuracy or the reliability of elements reproduced on the site (www.timberwall.co/ca). Its management, employees, representatives or customers service agents cannot be held liable for any damage directly or indirectly related to the use of the site www.timberwall.co, including, but not limited to, the loss of data or profit resulting from the use of elements of www.timberwall.co. In the event that CWP architectural Inc. is found liable for any loss you have sustained, it will be limited to an amount of money equal to the price you paid for the returned products. Notwithstanding the foregoing, nothing in the present section may be construed to limit any right that you may be entitled to as a consumer under any public policy statute that may be applicable in your case.
- PRIVACY AND COLLECTION OF PERSONAL INFORMATION
We collect personal information through forms located on different pages of the website www.timberwall.co. The online purchase form of the website www.timberwall.co collects the following information:
- Last name
- First name
- Email address
- Mailing address (civic number, street, city, province, postal code)
- Telephone number
- Payment details and billing
The personal information we collect is kept in a secure environment. Persons working on our behalf are required to keep your information confidential. We also use the following measures to ensure the security of your personal information on the www.timberwall.co website:
- SSL protocol
- Access management – authorized person
- Computer backup
We are committed to maintaining a high-degree of privacy by integrating the latest advances in technology to ensure the confidentiality of your information. However, as no mechanism exists that offers complete security, there is always a degree of risk when using the Internet for transmitting personal information.
Rights to object and withdraw
We are committed to offering you the rights to object and withdraw with respect to the use of your personal information. The right to object is understood as the option for Internet users to refuse use of their personal information for any or all purposes mentioned when it is collected.
Right to access
We committed to providing the right to access personal information to those concerned who wish to consult, modify or delete their information.
To exercise any of the abovementioned rights, please contact us at: [email protected]
Log and cookies files
We gather certain information via log files and cookies through the interactivity established between your website and ours. It mainly concerns the following information:
- IP address
- Operating system
- Pages viewed and search requests
- Time and day of connection
- Address of referring site, if you access the site through another website
CWP architectural Inc. keeps this data for statistical purposes. It serves to record the number of visits and to find out which pages are the most visited, the technology used by visitors, the addresses of referring sites and visitors’ country of origin. The use of such files allows us to:
- Improve the service and personalized welcome
- Know the personalized profile of site usage
- Compile statistics
Links to third-party websites
This website may contain links to third-party sites. These other sites exist independently of this website and CWP architectural Inc. CWP architectural Inc. has no control over the content of these other sites and does not accept any responsibility for said content. CWP architectural Inc. is not responsible for any webstreaming or for any other kind of transmission received from a third-party website. CWP architectural Inc. cannot also be held liable for the improper functioning of a third-party website. Should you choose to click on a link leading to a third-party website, you do so entirely at your own risk
We undertake to comply with all applicable requirements under Canadian law.
The present terms and conditions, as well as those integrated or referred to herein, constitute the entire agreement between the Buyer and CWP architectural Inc. as part of their online relationship. IF YOU, THE BUYER, ACCEPT TO BE BOUND BY THE PRESENT TERMS AND CONDITIONS, please click on the button “I ACCEPT.” By clicking on “I ACCEPT,” you may then buy any item or service on the website.
© CWP architectural Inc. All rights reserved. Any unauthorized reproduction, distribution, adaptation or translation is prohibited. CWP architectural Inc. complies with copyright and international intellectual property law. All texts, graphics, images, photos, designs, content and other work constitute registered CWP architectural Inc. trademarks.