Refund
General terms and conditions
TIMBERWALL operates www.timberwall.co/ca. The present contract is a legal agreement between you («Buyer») and TIMBERWALL www.timberwall.co/ca.
Please read the terms and conditions of use carefully before accessing and making purchases on the www.timberwall.co/ca site.
1. INTRODUCTION
By using the www.timberwall.co/ca Web site, you agree to comply with all applicable laws and to be bound by the present contract for as long as you use the site. You recognize that you have read and understood these conditions. If you do not wish to be bound by these terms and conditions, please do not use the www.timberwall.co/ca site.
2. PROFILE USAGE
By using the www.timberwall.co/ca Web site, you agree to be liable for all transactions made under your account. Should the confidentiality of this information be compromised, you must notify our office as soon as possible to avoid possible fraudulent use of your account. TIMBERWALL will not be held responsible for any loss or damage that the proper security measures outlined in this section could have prevented.
3. EXCHANGE AND REFUND
Products sold by TIMBERWALL are new and guaranteed to be without defect. However, we cannot guarantee that product descriptions, product images or any other content found in this website are accurate, complete or error free.
If at reception a product is found to be damaged or does not correspond to what was ordered, TIMBERWALL undertakes to exchange or refund it, including delivery charges, provided the product is returned in the original packaging along with the delivery notice, a copy of the invoice and within 10 days of the delivery date.
A customer who wishes to return a product for another reason may choose between an exchange, a credit note or a refund. The exchange must take place within the time period provided set out above. For the return of non-defective items, products must be returned in the original packaging along with the delivery notice and a copy of the invoice. Returns may be subject to a restocking fee of 15% to 50% depending on the stock conditions. TIMBERWALL will not pay transportation costs for all returned items, Customers must contact the TIMBERWALL Customer Service team at 1-877-243-6103 prior to returning any merchandise. If product is eligible for refund, the Customer Service team will issue a Return Merchandise Authorization number. To be accepted, all returns must have an authorization number.
4. PRICE
Due to market fluctuations, our prices are subject to change without notice. Catalogue prices do not include sales taxes, which will appear separately on your invoice.
All orders are payable in Canadian dollars.
5. TAXES
TIMBERWALL calculates taxes based on the delivery address.
6. PAYMENT
Internet orders (www.timberwall.co/ca) are processed by our trusted partner PIVOTAL.
Orders placed by phone, email, fax or regular mail can be paid by VISA or MASTERCARD.
Orders must be paid in full in one payment at the time the order is placed.
7. DELIVERY
Terms of Delivery
A delay of 4 to 5 working days must be allowed for delivery in Quebec and Ontario (5 to 8 in the rest of Canada) when products are in stock at our warehouse. In no event shall TIMBERWALL be liable for late delivery caused by an inventory shortage or a carrier.
For delivery outside of Canada, please contact our Customer Service by phone (1-877-243-6103 or email at [email protected]/ca)
General Conditions of Delivery
Minimum amount to bill to your credit card or institutional account is $25.00. For further information, please contact our Customer Service by phone (1-877-243-6103 or email [email protected]/ca)
8. LIMITATION OF LIABILITY
The Web site (www.timberwall.co/ca) and contents therein are supplied as is, without a guarantee of any kind, expressed or implied. While TIMBERWALL will do everything possible to ensure that www.timberwall.co/ca contains no errors, TIMBERWALL thereby declines any and all responsibility (subject to any applicable legislation in the province of Quebec to the contrary) related to the use, download, validity, accuracy or reliability of the elements that appear on the Web site (www.timberwall.co/ca). Its directors, employees, agents or customer service representatives shall not assume any responsibility, and in no event shall be liable for any damages directly or indirectly related to the use of www.timberwall.co/ca including loss of data or profit resulting from the use of any information contained on www.timberwall.co/ca in the event where you believe TIMBERWALL should be held responsible, it will be limited to the amount of money equivalent to the price you paid for the returned products. Notwithstanding the foregoing, nothing in this section shall be construed to limit any rights you may have as a consumer under any public order laws that may be applicable in your case.
9. PRIVACY
TIMBERWALL is committed to protecting your personal information and adheres to the principles of the laws for the protection of personal information in the private sector. Accordingly, we make the following commitments: The information provided by the user will be exclusively used by TIMBERWALL and will not be sold to marketing firms.
The information you use to access our site is the only information we store. It is used for the sole purpose of accessing our site.
10. ACKNOWLEDGEMENT
These terms and conditions as well as those incorporated or referred to herein constitute the entire agreement between the Buyer and TIMBERWALL as per their online relationship. IF YOU, THE BUYER, AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, please click on the “I ACCEPT” button. If you click on “I ACCEPT,” you will be free to purchase any item or service on this web site.
©All rights reserved to TIMBERWALL. Display, copy, distribute, publish, translate, download or transmit. It is permitted to display, comment, rate or download parts of this site, but only for non-commercial use and only if you include all copyright and proprietary notices. Unauthorized or inappropriate use of the Web site contents may lead to criminal prosecution.
